The Customer Care Team is based in the Council Bicentennial Complex at 39 Taylors Road, Burnt Pine, they provide a number of services to the community.
At Customer Care you can:
pay a Council account i.e. telephone, electricity and rates notices
register your motor vehicle
register for a phone line and ADSL
purchase a SIM card or internet 'HotSpot' data and, top-up your phone
book Rawson Hall or the Supper Room for an event
lodge your Council forms i.e. pasturage application, dog licence, sale of food licence application
lodge your rates application forms i.e. pensioner concession application, change in category application
purchase items such as sand and crushed rock
pay rates, electricity, telecom and lighterage charges
hire Council equipment
read the Council Meeting Agendas and Minutes
ask for directory assistance for local landline and mobile phone numbers.
Customer Care will try and respond to any email enquiries directly. If the team is unable to answer your inquiry they will pass this to another member of staff within Council to respond. When your inquiry is passed to another staff member, it is loaded into a Customer Resolution Management (CRM) system and you will receive a confirmation of this by email. You can check the progress of your CRM by phoning Customer Care with the reference number provided in the email.
You can provide feedback on services delivered by Council by: